Privacy Policy
Privacy Policy
Last updated: May 8, 2025
Introduction
This Privacy Policy describes how ILUMIN Education ("Company," "we," "our," or "us") collects, uses, shares, and protects personal information obtained from users of our websites, applications, services, and communications, whether online or offline. By accessing our website or engaging with our services, you acknowledge and agree to the practices described in this Privacy Policy.
Information We Collect
In Short: We collect personal information that you provide to us. Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our Services.
We collect personal information in several ways: through information you provide directly, through automated means when you interact with our digital properties, and from third-party sources. When you contact us, create an account, fill out forms, subscribe to our services, schedule consultations, or otherwise engage with our offerings, we may collect personal data such as your name, email address, phone number, mailing address, date of birth, academic history, extracurricular profile, standardized test scores, college application materials, and payment information.
When necessary, with your consent or as otherwise permitted by applicable law, we process the following categories of sensitive information: health data, financial data, information revealing race or ethnic origin, credit worthiness data, social security numbers or other government identifiers, student data.
In addition, we may collect data automatically when you use our website or applications. This information may include your IP address, browser type, operating system, device identifiers, approximate location, and browsing behavior such as the pages you view and the time spent on each page. We use cookies and other tracking technologies to enhance your experience, remember user preferences, and analyze site traffic for improvement and marketing.
From time to time, we may supplement the information we collect with data from third-party sources, including marketing partners, social media platforms, or publicly available databases. This may include updates to contact information or demographic data used to enhance the accuracy of our records and better tailor our services to your needs.
We may collect data necessary to process your payment if you choose to make purchases, such as your payment instrument number, and the security code associated with your payment instrument. All payment data is handled and stored by Stripe or Quickbooks. You may find their privacy notice link(s) below:
Google Analytics
We may share your information with Google Analytics to track and analyze the use of the Services. The Google Analytics Advertising Features that we may use include: Google Display Network Impressions Reporting. To opt out of being tracked by Google Analytics across the Services, visit https://tools.google.com/dlpage/gaoptout. You can opt out of Google Analytics Advertising Features through Ads Settings and Ad Settings for mobile apps. Other opt out means include http://optout.networkadvertising.org/ and http://www.networkadvertising.org/mobile-choice. For more information on the privacy practices of Google, please visit the Google Privacy & Terms page.
Hubspot
We may share your information with Hubspot to track and analyze interactions on our website and emails. For more information on the privacy practices of Hubspot, please visit Hubspot Privacy Policy.
CounselMore
We may share your information with CounselMore to better track student information
Zoom
All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.
How We Use Information
In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.
The information we collect is used to provide, manage, and improve our services. We use your personal data to deliver college consulting, tutoring, and related educational support. This includes scheduling meetings, processing payments, evaluating academic and extracurricular profiles, assisting with application preparation, and tracking student progress.
We also use this information to respond to inquiries, send service-related updates, and deliver marketing communications about our offerings, promotions, or events, subject to applicable laws and your communication preferences. Internal analytics and reporting help us evaluate usage patterns, enhance user experience, and refine our business strategy.
Additionally, we use personal information to ensure the security and integrity of our systems, detect and prevent fraud, comply with applicable laws and regulations, and protect the legal rights of our users and our company.
Information Sharing
We do not sell your personal information. However, we may share your information with trusted third-party service providers who perform services on our behalf. These providers may assist with payment processing, data storage, IT services, communications, analytics, or customer support. All such providers are contractually obligated to safeguard your information and use it solely for the purposes we specify.
We may also disclose personal information if required to do so by law, regulation, or legal process, or in response to a valid request by public authorities. In the event of a merger, acquisition, reorganization, or asset sale, your information may be transferred as part of that transaction, subject to confidentiality agreements and applicable privacy laws.
With your explicit consent, we may share your information with other parties, such as external partners or educational organizations, for purposes aligned with our service offerings.
Like many businesses, we also collect information through cookies and similar technologies. You can find out more about this in our Cookie Notice: https://www.ilumineducation.com/cookie-policy
The information we collect includes:
Log and Usage Data. Log and usage data is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type, and settings and information about your activity in the Services (such as the date/time stamps associated with your usage, pages and files viewed, searches, and other actions you take such as which features you use), device event information (such as system activity, error reports (sometimes called "crash dumps"), and hardware settings).
Device Data. We collect device data such as information about your computer, phone, tablet, or other device you use to access the Services. Depending on the device used, this device data may include information such as your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model, Internet service provider and/or mobile carrier, operating system, and system configuration information.
Location Data. We collect location data such as information about your device's location, which can be either precise or imprecise. How much information we collect depends on the type and settings of the device you use to access the Services. For example, we may use GPS and other technologies to collect geolocation data that tells us your current location (based on your IP address). You can opt out of allowing us to collect this information either by refusing access to the information or by disabling your Location setting on your device. However, if you choose to opt out, you may not be able to use certain aspects of the Services.
Your Rights and Choices
You have the right to access, review, and correct the personal information we maintain about you. You may also request that we delete your information, subject to legal or contractual obligations that may require us to retain certain data for a period of time.
If you no longer wish to receive marketing communications from us, you may opt out by following the unsubscribe instructions included in those messages or by contacting us directly. Please note that even if you opt out of marketing, we may still send you service-related notices or account information.
You may manage cookie preferences through your browser settings, although disabling cookies may affect the functionality of certain features on our website.
If you are located in the EU or UK, this section applies to you.
The General Data Protection Regulation (GDPR) and UK GDPR require us to explain the valid legal bases we rely on in order to process your personal information. As such, we may rely on the following legal bases to process your personal information:
Consent. We may process your information if you have given us permission (i.e., consent) to use your personal information for a specific purpose. You can withdraw your consent at any time. You may contact us at info@ilumineducation.com to withdraw your consent and unsubscribe from any communications.
Performance of a Contract. We may process your personal information when we believe it is necessary to fulfill our contractual obligations to you, including providing our Services or at your request prior to entering into a contract with you.
Legitimate Interests. We may process your information when we believe it is reasonably necessary to achieve our legitimate business interests and those interests do not outweigh your interests and fundamental rights and freedoms. For example, we may process your personal information for some of the purposes described in order to:
Send users information about special offers and discounts on our products and services
Analyze how our Services are used so we can improve them to engage and retain users
Support our marketing activities
Diagnose problems and/or prevent fraudulent activities
Understand how our users use our products and services so we can improve user experience
Legal Obligations. We may process your information where we believe it is necessary for compliance with our legal obligations, such as to cooperate with a law enforcement body or regulatory agency, exercise or defend our legal rights, or disclose your information as evidence in litigation in which we are involved.
Vital Interests. We may process your information where we believe it is necessary to protect your vital interests or the vital interests of a third party, such as situations involving potential threats to the safety of any person.
If you are located in Canada, this section applies to you.
We may process your information if you have given us specific permission (i.e., express consent) to use your personal information for a specific purpose, or in situations where your permission can be inferred (i.e., implied consent). You may contact us at info@ilumineducation.com to withdraw your consent and unsubscribe from any communications.
In some exceptional cases, we may be legally permitted under applicable law to process your information without your consent, including, for example:
If collection is clearly in the interests of an individual and consent cannot be obtained in a timely way
For investigations and fraud detection and prevention
For business transactions provided certain conditions are met
If it is contained in a witness statement and the collection is necessary to assess, process, or settle an insurance claim
For identifying injured, ill, or deceased persons and communicating with next of kin
If we have reasonable grounds to believe an individual has been, is, or may be victim of financial abuse
If it is reasonable to expect collection and use with consent would compromise the availability or the accuracy of the information and the collection is reasonable for purposes related to investigating a breach of an agreement or a contravention of the laws of Canada or a province
If disclosure is required to comply with a subpoena, warrant, court order, or rules of the court relating to the production of records
If it was produced by an individual in the course of their employment, business, or profession and the collection is consistent with the purposes for which the information was produced
If the collection is solely for journalistic, artistic, or literary purposes
If the information is publicly available and is specified by the regulations
Data Security
We implement a range of administrative, technical, and physical safeguards designed to protect your personal information from loss, misuse, unauthorized access, disclosure, alteration, or destruction. Despite these efforts, no method of data transmission or storage over the internet is completely secure. Accordingly, we cannot guarantee the absolute security of your personal information and you transmit data at your own risk.
Children’s Privacy
Our services are not intended for children under the age of 13 without parent or guardian permission and oversight, and we do not knowingly collect personally identifiable information from individuals in this age group. If we become aware that we have inadvertently received information from a child under 13, we will delete such information promptly.
International Users
If you are accessing our services from outside the United States, please be aware that your personal information may be transferred to and stored on servers located in the United States, where privacy laws may not offer the same level of protection as those in your jurisdiction. By using our services, you consent to this transfer and processing of your data in accordance with this policy.
Policy Updates
We reserve the right to update or modify this Privacy Policy at any time. Changes will become effective upon posting the revised policy to our website with an updated effective date. We encourage you to review this policy periodically to stay informed about how we handle your personal information.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact us at info@ilumineducation.com or you may write to us to this address:
ILUMIN Education
4701 Patrick Henry Dr #25
Santa Clara, CA 95054