Points of Agreement: Items Related to Hourly Essay Consulting Package 

1. An Essay Specialist will be assigned to the Student at the discretion of the Director of Essay Services.
   1. If for any reason the Student is not satisfied with the selected Essay Specialist, a request can be made and best-effort attempts will be made to find a suitable alternative.
   2. This request must be made within the first two (2) hours of the Package.
2. Requests for meetings and feedback are to be initiated by students or parents, not by the Essay Specialist.
3. Use of Package hours shall be tracked and recorded in fifteen-minute increments in a spreadsheet (the "Time Tracker") by the Essay Specialist. The Essay Specialist will update the Time Tracker with a summary of work completed after each meeting or feedback session so that all parties are aware of what was accomplished.
4. The Essay Specialist will email the Student and parents after half of the Package hours have been utilized, and again upon the completion of the Package. The Student may purchase additional hours in increments of one (1) at the discretion of the Director of Essay Services.
5. Administrative tasks taking less than five minutes (including but not limited to scheduling emails, answering administrative questions, etc.) will NOT count towards time charged in the Package. All other emails pertaining to essay work (including but not limited to asynchronous feedback, status updates on progress made, college essay brainstorming) as requested by students or parents will count towards time charged.
6. Meetings are to be scheduled at least five days in advance. At the discretion of the Essay Specialist, meetings may be scheduled sooner.
7. Essay Specialists will respond to emails within 48 hours and provide essay feedback within 48–72 hours.
8. All service hours for first-year college admissions must be scheduled in advance by December 15th (12/15) of the same calendar year and completed by February 1st (2/1) of the next. Any remaining hours expire after that date without a refund under any circumstances.
   1. Service hours for all other types of admissions expire one year after the purchase date.
   2. Hours are non-transferable from the original Student.
9. Essay Specialists reserve the right to not schedule meetings on the following company holidays: Thanksgiving, Christmas Eve/Christmas Day (12/24; 12/25), or New Year's Eve/New Year's Day (12/31; 1/1).
10. Meetings are to be rescheduled or canceled with at least a 24 hour notice. Meetings canceled after 24 hours' notice will be rescheduled based on the Essay Specialist's discretion and could be up to seven days later depending on the Essay Specialist's available schedule.
    1. ILUMIN reserves the right to charge a penalty of 30 minutes to the Student's Time Tracker for meetings canceled without appropriate notice.
    2. In the case that the Student is more than 10 minutes late or does not attend their scheduled meeting, then the meeting will be considered canceled without appropriate notice.
11. Essay Specialists provide feedback exclusively on essays intended for college admissions (including first-year, transfer, and graduate programs), pre-college summer programs, or private high schools. Our services are limited to editorial feedback and do not include broader admissions consulting, such as selecting colleges or majors, advising on application strategy (such as applying ED versus EA), extracurricular resume building, or verifying the completeness of the final application.
12. Essay Specialists are not responsible for managing the application timeline for the Student. ILUMIN Education is not liable for any missed deadlines. The Student is responsible for the submission of all required documentation which constitutes a completed application, including but not limited to score reports, transcripts, and letters of recommendation. ILUMIN Education is not liable if an application is incomplete.
13. The Student is aware that ILUMIN Education only provides consultation and guidance; the Student must provide original work on each college application.